Frequently Asked Questions
Questions we get asked most frequently appear on this page. If you still need help, please contact us.
What banner sizes are available?
We offer any and all sizes of banners, custom finished to your specifications. Banners up to 15' x 30' (or 30' x 15' for a vertical banner) can be ordered on our on banner page. If you want an oversized banner, please use our custom quote page.
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Do you offer vertical prints?
We do offer vertical prints for our banners. If you need assistance with creating a design for your print, our design team will be glad to assist for $60 per hour, with a minimum of one hour. If you already have your design ready for the banner, you can upload your image on our banner order page or custom quote page.
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Is there a minimum order on banners?
We offer all quantities of banners; there is a $40.00 minimum order.
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Are volume discounts available?
We will offer wholesale discounts upon request.
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What is a proof and when will I receive it?
A proof is our way of guaranteeing your order is precisely what you need. After your payment has been processed, you will receive your proof via e-mail within 24 hours. Typically your proof will arrive in only a few hours. After receiving your proof, you will need to reply with your approval. We will not proceed with the order until you have approved the proof. It is the your responsibility to ensure the information on the banner is correct. Example: customer approves proof and JMI prints and ships the banner. Once the customer opens package, he discovers he gave the wrong phone number. JMI is not responsible. You approve it! We print it!
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If I am not satisfied with the proof you send me, can I make changes?
You can most certainly make any changes necessary to the proof. We want you to be 100% satisfied with the finished product, and the proof is made to help us guarantee that satisfaction. Your are limited to two free revisions. Additional revisions are $25.00 each. Helpful hint: Please spend a couple of minutes to verify the information is correct! We will print the design exactly like the approved proof shows.
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Can I see a proof without placing an order and giving you my credit card number?
We do not offer designs or proofs unless an order has been placed, due to a high demand in banners.
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What is the average turnaround time after I place my banner order?
We will normally ship your banner within 3 business days after the proof has been approved. Standard shipping is UPS Ground. Faster shipping options are available during checkout.
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Do you offer same day services?
Upon request we do offer same day services; a rush charge of $45.00 will apply. Your order has to be completed by 2:00 PM CDT to make the UPS overnight shipping cutoff
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What are the shipping costs?
We ship UPS. Several UPS shipping options are available during checkout. If you live in the Kansas City area, local pickup is also available.
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Can I track my order?
After we have shipped your order, UPS will send you an e-mail with a notice of shipment, the tracking number, and an estimated date of delivery for your banner(s). You can also track the progress of your order using the order status link at the top right hand side of our site.
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Is there a guarantee offered on my banner?
We will offer a 90 day warranty starting the day you receive your banner. This warranty will only cover manufacturing defects. If any damage is done through improper handling, installation, or storage we are not held responsible.
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How do I hang my banner?
All banners are sewn together in each corner, as well as every 2-4 feet. You can choose between grommets (metal reinforcements) or pole pockets.
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How do I store and maintain my banner?
You should store your banner by rolling it onto the shipping core and placing it back in the original packaging. Always roll your banner with the print facing outward. Never fold your banner, as creases will be made. Please keep in cool area. You can wash the banners with soap and water. DO NOT USE ALCOHOL OR HARSH CHEMICAL CLEANERS!
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How long is my banner expected to last?
Our banners are extremely durable. They are made with 14 oz scrim polymeric material and the inks are UV protected for indoor and outdoor use. If used outdoors, the manufacturer recommends it will last 3 years depending on usage. For example, a banner that is outdoors all year long facing directly south in Phoenix will fade faster than an outdoor banner in Kansas. If your banner is used indoors only, its lifetime is expected to be 10 or more years. The is only a recommendation from the manufacturer; JMI will only warranty the banner for 90 days.
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What is vector art?
Vector art is a type of digital art using points, lines, and curves to represent images, instead of a collection of pixels or dots. This allows the image to be blown up proportionally without looking blurred.
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What is the preferred file format?
We prefer vector-based art files. We also accept files from Adobe Illustrator and Adobe Photoshop. PDF, TIF, EPS, AI, and JPEG are the file formats that will have the best resolution when printed onto a banner. If the file formats previously listed still don't match with yours, please go to the custom order form so we can better assist you with your banner needs. If the file size is listed in kilobytes (KB), the image is probably too small to use. By sending us the image, we can give you an estimate of what it would cost to rebuild the image. Once rebuilt, the customer will get a free copy of the new image for any future printing needs.
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Can I e-mail my own artwork or photos?
You can try to e-mail us your own artwork and photos. However, many e-mail services limit the size of attachments you can send. For this reason, we recommend you use our file upload built into our banner order page and custom order page.
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I'm not comfortable paying with a credit card online. What are my other options?
Although we have taken many safeguards to ensure our website is safe, we understand some people are not comfortable using their credit card online. To order by phone, please call us at (913) 631-0590.
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What are pole pockets?
Pole pocket are a way of wrapping the material around to the back of the banner to be able to place PVC pipes for marching or using steel tee posts for placing into the ground. We offer pole pockets sizes ranging from 1/2" to 3" diameters.
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Do the banners have slits for wind?
We do not cut wind slits in our banners because our banners hold up perfectly in regular to moderate winds. We recommend using bungee cords instead of rope because bungee cords relieve a lot of the strain from heavier winds. You can always cut wind slits in yourself but this will void your warranty. If high winds (20+ MPH) are a concern, please select our mesh banner material.
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How accurate will my colors print?
We print using CMYK ink. JMI thrives on making sure that the color is as accurate as possible. Sometimes it is impossible to match exactly therefore JMI can’t guarantee an exact match. Roland printers are very accurate with there ICC profiles. Not all Pantone colors can be printed CMYK and match. We have never had a problem with the color matching. For an additional fee, we can offer test prints.
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What is webbing?
Webbing is a 1" nylon strip that we hem together to ensure strength. Webbing ensures the banner will hang straight, and prevents the bottom corners from curling up. We can extend the webbing as rope extensions.
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What are grommets?
Grommets are small metal reinforcements that allow you to hang your banner using rope, hooks, or bungee cords.
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Does hemming or webbing really make a difference?
Hemming or webbing gives a banner a straight, rigid look. Notice the edges of the banner on the left are straight, while the edges on the banner on the right are curved up.
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